Refund and Returns Policy

Thank you for shopping at Astarstyle! We are committed to providing you with the best possible shopping experience, and we want you to be completely satisfied with your purchase. Please read our Refund and Returns Policy carefully to understand your rights and obligations when it comes to returning items. Refund and Returns Policy

1. Returns and Exchanges:

   • We accept returns and exchanges within 7 days of the purchase date.
   • To be eligible for a return or exchange, items must be unused, in the same condition as received, and in their original packaging.

2. How to Initiate a Return or Exchange:

   • To initiate a return or exchange, please contact our customer service team at [insert email address] with your order number and a brief description of the reason for the return.
   • Our customer service team will provide you with a Return Authorization (RA) number and further instructions on how to return your item.

3. Refunds:

   • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
   • If the return is approved, a refund will be processed to the original method of payment within [insert number] business days.

4. Exchanges:

   • If you wish to exchange an item, please follow the return process outlined above and place a new order for the item you want.

5. Return Shipping:

   • Customers are responsible for the cost of return shipping, unless the return is due to a mistake on our part or a defective item.
   • We recommend using a trackable shipping service to ensure that we receive your returned item.

6. Damaged or Defective Items:

   • If you receive a damaged or defective item, please contact us within 7 days of receiving the product. We may require photo evidence of the damage to process a refund or exchange.

7. Cancellations:

   • If you need to cancel an order, please contact us as soon as possible. If the order has not yet been shipped, we will process the cancellation and issue a refund.

8. International Returns:

   • For international returns, customers are responsible for all shipping costs, taxes, and duties associated with the return
9. Return Conditions:

• • • Astarstyle reserves the right to refuse returns that do not meet the specified conditions outlined in this policy.
    • Returns received without a valid Return Authorization (RA) number may not be processed, and customers will be notified accordingly.

10. Customized and Personalized Items:

    • Unfortunately, we are unable to accept returns or exchanges for customized or personalized items, as these are crafted specifically to your specifications.

11. Lost or Stolen Packages:

    • Astarstyle is not responsible for lost or stolen packages. If you believe your package has been lost or stolen, please contact the shipping carrier to file a claim.

12. Refund Amounts:

    • Refunds will be issued for the cost of the item(s) returned, excluding any shipping charges. Original shipping costs are non-refundable.

13. Late or Missing Refunds:

    • If you haven’t received a refund within the specified timeframe, please check your bank account or credit card statement first. If the refund is still not reflected, contact your financial institution and then our customer service team for assistance.

14. Promotional and Sale Items:

    • Items purchased during a promotional period or at a discounted price are eligible for return or exchange based on the original purchase price. Refund and Returns Policy

15. Policy Changes:

    • Astarstyle reserves the right to update or modify this Refund and Returns Policy at any time. Changes will be effective immediately upon posting to the website. Refund and Returns Policy

16. Force Majeure:

    • Astarstyle shall not be liable for any failure to perform its obligations where such failure is as a result of Acts of Nature (including fire, flood, earthquake, storm, hurricane, or other natural disasters), war, invasion, act of foreign enemies, hostilities (regardless of whether war is declared), civil war, rebellion, revolution, insurrection, military or usurped power, or confiscation. Refund and Returns Policy

Contact Information: For any questions or concerns regarding our Refund and Returns Policy, please contact our customer service team at [email protected]

Please note that this policy is subject to change, and any updates will be posted on our website. We appreciate your understanding and thank you for shopping with Astarstyle!

Home Page: Astarstyle.com